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From Hype to Production: Voice AI in 2025
Voice AI has crossed into production. Deepgram’s 2025 State of Voice AI Report with Opus Research quantifies how 400 senior leaders - many at $100M+ enterprises - are budgeting, shipping, and measuring results.
Adoption is near-universal (97%), budgets are rising (84%), yet only 21% are very satisfied with legacy agents. And that gap is the opportunity: using human-like agents that handle real tasks, reduce wait times, and lift CSAT.
Get benchmarks to compare your roadmap, the first use cases breaking through (customer service, order capture, task automation), and the capabilities that separate leaders from laggards - latency, accuracy, tooling, and integration. Use the findings to prioritize quick wins now and build a scalable plan for 2026.
Inotiv Confirms Data Breach Affecting 9,500+ Individuals
Pharmaceutical firm Inotiv has confirmed a ransomware-driven data breach that exposed sensitive personal, financial, and health information belonging to more than 9,500 individuals. The incident disrupted business operations, led to unauthorized data acquisition, and has been tentatively linked to the Qilin ransomware group.
Context
Ransomware continues to target healthcare and life sciences organizations due to the high value of medical data and the operational urgency of affected victims. Inotiv, a contract research and pharmaceutical services provider, disclosed new details after completing its internal investigation and regulatory notifications.
What Happened
Inotiv experienced a ransomware attack between August 5–8, 2025, which restricted access to internal systems and disrupted components of normal business operations. The company later confirmed that the attacker accessed and potentially exfiltrated sensitive data.
Regulatory filings reveal that 9,542 individuals had personal information stolen, spanning multiple categories of sensitive data.
Technical Breakdown
The breach involved unauthorized access leading to data exfiltration. Stolen information includes:
Names and physical addresses
Social Security numbers and government-issued ID numbers
Credit/debit card data
Medical and health insurance information
Dates of birth
The compromised group includes current and former employees, their family members, external business contacts, and individuals from organizations acquired by Inotiv.
Although Inotiv has not confirmed the threat actor, the Qilin ransomware group briefly listed the company on its leak site on August 11, claiming theft of 176 GB of data. The listing was later removed.
Impact Analysis
Operational impact:
Temporary system outages required restoration of internal networks and data storage systems. Long-term operational implications are still being assessed.
Financial impact:
Inotiv has not determined whether the attack will have material financial consequences, though remediation, monitoring services, and potential regulatory actions may increase costs.
Human impact:
Exposed individuals face heightened risks of identity theft, financial fraud, and medical privacy violations. The company is offering two years of credit monitoring and identity protection.
Why It Matters
The incident underscores ongoing challenges in protecting high-value healthcare and pharmaceutical data. Multi-category data compromises—especially involving medical and financial records—amplify harm and complicate response efforts.
The temporary appearance of Inotiv on a ransomware leak site, coupled with the removal of the entry, raises questions about attacker intent, negotiation attempts, or incomplete extortion cycles.
Expert Commentary
Security analysts point to several recurring patterns in this incident:
Ransomware operators increasingly target organizations with complex data environments, where operational pressure may incentivize ransom payments.
Medical data remains one of the most exploited categories due to its permanence and financial value.
Leak-site removal is not uncommon and may indicate private negotiations or internal disputes among attackers.
Key Takeaways
Inotiv suffered a ransomware attack that exposed sensitive data of more than 9,500 individuals.
Multiple categories of personal, financial, and medical data were compromised.
Qilin ransomware operators may be involved, though the company has not formally attributed the attack.
Operational, financial, and regulatory impacts remain under assessment.
Affected individuals have been offered 24 months of protection services.